I just purchased a TRD short shifter for my altezza even for a very time consuming hesitant buyer like myself LOL Ken is very good. Patient, and reasonable pricing thanks to the NZ doller aswell.

How long did it take to get to you?

lol you will find out when I do

Ahhh ok, I have also purchased the dark taillights from Ken, communication and all was very good all paid up and everything, but its been 2 weeks already and havn't heard much yet. How bout all you other guys who have bought dark taillights, you guys recieved them yet?

I finally got my tailights!! WOOT!! Thanks Ken, the goods were as described and very well packaged, and excellent price!!

I must admit I became a little anxious but luckily Ken was a very honest seller, as long as you keep pumping out bargains I will definatley be buying from you again!

Cheers guys! :P

Nice one!!!...don't forget to post some pics mate!!! Can't wait for ours to arrive now. :woot:

Ahhh I still owe pics for xnickx re my rims lol, havn't had a digital camera for awhile, but getting a new phone soon so definatley will be taking happy schnapps :D

Well it may have taken three weeks to get to me but my beautiful TRD short shifter is finally here.

Many thanks Ken

Post a review when you can, that's on my list of things to do!

yea man will do

I recently had a transaction with Ken from Kinway, whilst I eventually received my product that I bought the transaction was less than favourable. In summary

- Tried to charge me a exchange rate of 75us cents to the dollar whilst at the current time it was 92 cents
- Charged me more than his website claiming it was the "old" price
- Charged me an extra paypal fee which in another email to Reggie, he claimed the prices on his site includes the paypal fee already

Below is the email conversation between Ken and I, read from the bottom up if you are interested

Dear Brian,
Sorry, I didnt have time to go back to my office last night after meeting. Here is the tracking number CP778876465HK. You can track it on www.hongkongpost.com . If you have any question, please dont hesitate to contact us directly
Thanks and Best regards,
Ken Wong

From: Brian Jo
To: Kinway Motorsports
Sent: Wednesday, November 14, 2007 2:27 PM
Subject: Re: JDM Altezza Black Housing Tails
Hi Ken
Just after the tracking number thanks, who did you ship it with by the way?
Brian

From: Kinway Motorsports <sales@kinwaymotorsports.com>
To: Brian Jo < >
Sent: Tuesday, 13 November, 2007 7:02:46 PM
Dear Brian,
Yes, your order is shipped as promised yesterday and I will send you the tracking number later tonight
Thanks and Best regards,
Ken Wong

From: Brian Jo
To: Kinway Motorsports
Sent: Monday, November 12, 2007 9:33 PM
Hi Ken,
Just wondering if you have sent the shipment out and whether I could have the tracking number for it =)
Brian

From: Kinway Motorsports <sales@kinwaymotorsports.com>
To: Brian Jo < >
Sent: Saturday, 10 November, 2007 5:45:28 PM
Dear Brian,
Shipping company is not working on Saturday and Sunday. We said we will process your order within 48 hours (business hours) after your shipping and payment is received and confirmed, so your order will be shipped out on Monday
Thanks and Best regards,
Ken Wong

From: Brian Jo
To: Kinway Motorsports
Sent: Saturday, November 10, 2007 8:22 AM
Have you sent the tailights yet?
Brian_J.

From: Kinway Motorsports <sales@kinwaymotorsports.com>
To: Brian Jo <brianjo86@yahoo.com.au>
Sent: Friday, 9 November, 2007 8:15:58 PM
Dear Brian,
What is your member's name from the club?
Thanks and Best regards,
Ken Wong

From: Brian Jo
To: Kinway Motorsports
Sent: Friday, November 09, 2007 9:47 AM
Subject: Re: JDM Altezza Black Housing Tails
I am now confirming that is the CORRECT address.
Thank you
Brian

From: Kinway Motorsports <sales@kinwaymotorsports.com>
To: Brian Jo < >
Sent: Friday, 9 November, 2007 9:18:34 AM
Subject: Re: JDM Altezza Black Housing Tails
Dear Brian,
Please check the following message from Paypal

Thanks and Best regards,
Ken Wong

From: Brian Jo
To: Kinway Motorsports
Sent: Friday, November 09, 2007 6:14 AM
Can you deliver it to:
REMOVED
Thank you once again
Brian

From: Kinway Motorsports <sales@kinwaymotorsports.com>
To: Brian Jo < >
Sent: Friday, 9 November, 2007 2:06:09 AM
Dear Brian,
Sorry, I think i never received this email so I didnt know you want to cancel the gear knob order. Anyways, your payment is received and confirmed, but it show that your shipping information is UNCONFIRMED. Please confirm it so we can process your order right away
Thanks and Best regards,
Ken Wong

From: Brian Jo
To: Kinway Motorsports
Sent: Thursday, November 08, 2007 10:16 PM
I amended my order as per the message below:

Anyway, I have just paid. Hope to receive the goods soon. Thanks you =)
"You've sent a secure payment of $270.40 USD to Kinway Motorsports Limited through PayPal. The payment will appear on your card statement as 'PAYPAL *KINWAYMOTOR". You'll receive an email receipt shortly."
Brian

From: Kinway Motorsports <sales@kinwaymotorsports.com>
To: Brian Jo < >
Sent: Thursday, 8 November, 2007 11:59:26 PM
Dear Brian,
You NEVER mentioned that you want to cancel the order for TRD duracon shift knob. Anyways, we have editied the payment request for you. Your order will be shipped within 48 hours once your payment is received and confirmed
Thanks and Best regards,
Ken Wong

From: Brian Jo
To: Kinway Motorsports
Sent: Thursday, November 08, 2007 6:20 AM
Subject: Re: JDM Altezza Black Housing Tails
There is a paypal request but it is for the tailights AND the duracon shift knob. I now ONLY want the TAILIGHTS which, which we agreed on the price of 270.40 instead of the 317.80 charged on my paypal account.
With all this stuffing around I want to ask if you actually want to do business here, I can easily take my business (as well as the Altezza Club of Australia's business) elsewhere.
Brian

From: Kinway Motorsports <sales@kinwaymotorsports.com>
To: Brian Jo < >
Sent: Thursday, 8 November, 2007 12:58:45 AM
Dear Brian,
Please check your Paypal account carefully. We have sent you the payment request for a long time already
Thanks and Best regards,
Ken Wong

From: Brian Jo
To: Kinway Motorsports
Sent: Wednesday, November 07, 2007 6:20 AM
Subject: Re: JDM Altezza Black Housing Tails
You havent requested the money from my paypal account yet?
Did you want to do that or did you just want me to transfer into your paypal account?
Brian

From: Kinway Motorsports <sales@kinwaymotorsports.com>
To: Brian Jo < >
Sent: Wednesday, 7 November, 2007 2:16:19 AM
Subject: Re: JDM Altezza Black Housing Tails
Dear Brian,
Sorry, We are not able to process your order because We havent receive your payment yet
Thanks and Best regards,
Ken Wong

From: Brian Jo
To: Kinway Motorsports
Sent: Monday, November 05, 2007 8:31 PM
Subject: Re: JDM Altezza Black Housing Tails
Yes, proceed with the order thanks.
Brian

From: Kinway Motorsports <sales@kinwaymotorsports.com>
To: Brian Jo < >
Sent: Monday, 5 November, 2007 9:45:40 PM
Subject: Re: JDM Altezza Black Housing Tails
Dear Brian,
Correct. Paypal fee is 4%. Please let me know if you still want to process the order
Thanks and Best regards,
Ken Wong

From: Brian Jo
To: Kinway Motorsports
Sent: Saturday, November 03, 2007 4:17 PM
Subject: Re: JDM Altezza Black Housing Tails
That is fine, 260x1.04 = 270.4USD correct?
Brian

From: Kinway Motorsports <sales@kinwaymotorsports.com>
To: Brian Jo < >
Sent: Saturday, 3 November, 2007 3:35:34 PM
Subject: Re: JDM Altezza Black Housing Tails
Dear Brian,
USD$260.00 is not include any Paypal fee yet. Shipping is only few dollars for the TRD gear knob. Paypal fee is 4%. Please confirm your order, so we can process it
Thanks and Best regards,
Ken Wong

From: Brian Jo
To: Kinway Motorsports
Sent: Friday, November 02, 2007 9:51 PM
Subject: Re: JDM Altezza Black Housing Tails
Ken,
USD$20 shipping for a gear knob?
I feel thats a bit steep, in this case i would like to amend the order for the JDM Altezza Black Housing Tails ONLY. No gear knob, for USD$260 air shipped.
Thank you,
Brian

From: Kinway Motorsports <sales@kinwaymotorsports.com>
To: Brian Jo < >
Sent: Friday, 2 November, 2007 10:17:00 PM
Subject: Re: JDM Altezza Black Housing Tails
Dear Brian,
That US price is old and currect price is US$260.00shipped. I have edited the payment request for you. Please let me know once you have made the payment
Thanks and Best regards,
Ken Wong

From: Brian Jo
To: Kinway Motorsports
Sent: Friday, November 02, 2007 6:12 AM
Subject: Re: JDM Altezza Black Housing Tails
Yes, Black Duracon knob, can you please have the payment request in US dollars as per the website


From: Kinway Motorsports <sales@kinwaymotorsports.com>
To: Brian Jo < >
Sent: Friday, 2 November, 2007 12:16:01 AM
Dear Brian,
Just the taillights, you want the duracon knob also? If so, you want black or white? I will edit the payment request for you
Thanks and Best regards,
Ken Wong


From: Brian Jo
To: Kinway Motorsports
Sent: Thursday, November 01, 2007 8:50 PM
Hi Ken,
I got your paypal invoice, does it include the duracon shift knob? It just said the altezza tails and didnt include the duracon knob in the paypal description.
Price is about right, but just making sure.
Brian

From: Kinway Motorsports <sales@kinwaymotorsports.com>
To: Brian Jo < >
Sent: Thursday, 1 November, 2007 10:25:33 PM
Dear Brian,
The payment request is sent. Please let me know once you have made the payment
Thanks and Best regards,
Ken Wong

From: Brian Jo
To: Kinway Motorsports
Sent: Wednesday, October 31, 2007 7:50 AM
Subject: Re: JDM Altezza Black Housing Tails
Hey Ken,
Paypal address is the same as this email; REMOVED
Thank you!
Brian


From: Kinway Motorsports <sales@kinwaymotorsports.com>
To: Brian Jo < >
Sent: Wednesday, 31 October, 2007 12:53:28 AM
Dear Brian,
What is your Paypal address? We will send you the payment request directly. Both items are in stock and ready to ship
Thanks and Best regards,
Ken Wong


From: Brian Jo
To: sales@kinwaymotorsports.com
Sent: Tuesday, October 30, 2007 6:41 PM
Hi there,
I would like to purchase the JDM Altezza (IS300) Black Housing Tails and one TRD ALTEZZA (IS300) DURACON SHIFT KNOB (BLACK).
Can you deliver it to: REMOVED
How much will this come to? I can paypal you the money.
Regards,
Brian

I ordered my TRD sway bars from Kinway before.
My thoughts:

Pros:
-good prices on TRD products
-Polite

Cons:
-response to emails can take up to 1 week
-Not able to give shipping quote on certain heavier products -e.g I was enquiring about TRD coilovers. Basically told that I need to buy the product first and when they get the suspension, only then will they be able to let me know shipping cost
-does not offer much support/information in the period between paying and waiting for product to arrive at door step.


Also would be great if Ken would offer altezzaclub members a small discount. This is not a con but is his choice, just saying it would be nice and could potentially be good business for him too from us.

I got my OEM smoked lights from Sewell Lexus in the USA, cost me US$170 plus about US$50 shipping. Received them about 5 business days after payment. Check this item number 150139458340 on Ebay for details.

I recently experience similar excessive delays with an order of JDM taillights which took a number of weeks to come through. Since the order was orignally changed from 2 sets to 3 sets, we are fairly certain that Ken simply forgot to ship the 3rd set, and the shipping manifest certainly indicates this. However, after a great deal of communication and failed attempts to obtain a shipping/tracking number, Ken insisted that he had sent the 3rd set, that they must have gotten 'lost' in the post, and he sent a 3rd set at his own cost. I'm sure he simply forgot to send these in the first place, and had he owned up to this in the first place, there would have been no hard feelings. However the way Ken treated the transaction, trying to lay blame on the buyer for being impatient or the shipping, is not acceptable. I'm quite prepared to wait longer for products which are competitively priced, but the communication during the transaction needs to be far better than this.

Ken, please accept the criticism being provided here, and make efforts to improve your service, or the club will have no choice but to stop recommending you as a supplier.

Brian,

I dont know why you posted this up since I had nothing to hide in our transaction. If you thought our price was expensive, then you can cancel the order anytime with me since i never asked you to pay until we made everything clear for your order. Why didnt you ask me any questions before you paid for the order and now it looks like I have something to hide which is not true

For the exchage rate, I charged you with paypal's rate
For our price, I told you about it before you paid and if you check our terms and conditions (Prices of all merchandise do not include shipping or handling charges. All prices are subject to change without notice. )
For the paypal fee, all special offer does not include Paypal fee. If you buy from other shops, I do not think their prices will include paypal fees anyways.

Once again, I didnt hide anything in this transaction. You paid for the order when we both agreed the transaction.

Cheers,

Ken

We dont want to charge you the shipping fee if the item is oversized because we dont want to overcharge you on any shipping. 99% of shops will overcharge you on the shipping but we dont want it and we only want to charge you the actual shipping fee, so that is why we never quoted for the shipping fee for the oversized item which we do not know the actual size until we receive it (for ex, body kit parts, suspension kit)

Regarding our prices, we are offering the best I can already and as you can see the currency rate, AUD or NZ are going strong in these weeks and we still offer the same price in USD for you. If you do the math on www.xe.com . You will see how much saving you are having from Kinway and how much losing on profit we are having

Sorry, i really can not accept your post here because it was not true. I did shipped the extra one for you on my own expense. I am so sad to see you bad mouth me here after I have done my best to solve the shipping problem

OK- Ken asked me to look at this, as he feels he is being hard done by-

So, it appears Brian and Ken had not really sorted out the actual order and the total cost before the transaction was underway.

Business 101 states "have a written quote itemising all costs and clearly showing the total before proceeding"

It looks like Ken missed changes in the order and Brian didn't catch the tricky path of international financial movements through paypal. ...and I never read the "terms & conditions"!!

From the other member's emails it seems like Kinway is run like any other small import/export business, running hard to stay in the same spot! They will deliver the same goods at much lower prices than your local Lexus dealer, but it will be a lot more difficult than standing at the counter with the part in your hand.

I can't see that Ken has actually wronged anyone, but if you are dealing with anyone over the internet via emails, make sure the contract is crystal-clear!

Just want to add that I myself had a positive experience with Ken when I bought my JDM dark tail-lights from him 2 months ago.

At first I was also abit surprised by the paypal additional fee but once this was explained to me I was fine with it. Perhaps this information can be added to the "Terms and Conditions" section on the website, Ken?

I also didn't seem to have the communication breakdowns others on this forum seem to have experienced. The package also arrived within 2 weeks.

It seems that most of the complaints stem from amended orders which I would imagine is hard to do in an import/export environment. Especially when Ken isn't even in the same country as both the supplier and customer.

If you were to amend an order from Amazon or some big company I wonder how easy it would be to amend the order and how long it'll take to deal with their 'customer representatives'. Also I'm sure you'll be hit with some fee or additional shipping costs.

I guess if people want to leverage off the cheap prices and flexibility of ordering through Ken then they have to make sure that everyone is on the same page.

Ken was very prompt on some of the emails I've sent to him which is a positive, prices are quite good as well and I agree changing an order can be very problematic but as part of the agreement, Ken is to provide a tracking number for the orders which so far have not found one person receive such number. I have asked numerous times during the two months we waited for the missing set of JDM taillights.

They were a bit ill-fated! :(

So, ordering new ones through Ken again?? :D

I am posting this by request of a couple of the mods/admin this is a copy of a PM from late last year.....

I could not help but notice Brian's post on Kinway motorsports..

I am indirectly having some issues with them too.... big time.. A customer/mate of ours ordered a TRD LSD unit for a JZA80 Supra back in July/August.. initially the money was transfered and weeks later after waiting my customer emails him.. he replies back saying that he was short some fees?? WTF he says?? Anyhow he gets that sorted within that week or so.... Now he has just waited and waited and waited and waited..... Tracking info?? Well He asked him 3 times before getting one and even now 3 weeks after getting it it comes up as invalid.... We are now in Late November almost december... He is still without the parts required to carry out his job.... I'm stuck with over $1000 in genuine parts that I ordered for him (he is more than happy to pay me for them but I told him to hold back) ...... I want to pursue this matter with Ken on behalf of my customer as 4-5 months later.. well its beyond the joke and eveyone is getting to boiling point!! I don't believe this is the kind of sponsor we need on this forum.. The car is entered for supernats in 2 weeks time and I don't think its gonna happen!!! This sounds like a few other peoples experiences with Kinway motorsport...

About a week or so after posting this the part turned up and we got the Job done...this above mentioned experience is however not right and it was requested that I post this for the rest of the community.

I'm done

We recommend both positive and negative experiences with sponsors and sellers. This allows our members to make a well informed decision on who they choose to deal with <_<

IS400,

I dont know who you are, so I really dont know what you are talking about since you didnt post the detail for this transaction. Also, I would like to know who is this customer, so I can find out that if you are telling the truth or not.

Thanks,

Ken

I cant go giving away details...publicly.. but really I''m sure you dont sell TRD LSD units for JZA80 6 speeds all the time.... When someones car is off the road for months on end and $$ is not an issue... they have no reason to make lies.... there is simply nothing to gain!

As I have said, I dont know who you are and this is not right if you dont post the details and just post a thread and say we are bad. Also, If you are not willing to tell the details in public then you can pm me the details directly since I have the right to know what is going on because you posted this thread for complaining our company. Also, we do sell TRD LSD units for JZA80 Supra 6SPD every single week but TRD always dont have enough for us. They dont keep the parts in stock at all if the car model has been discontinued for over 3 years. JZA80 Supra is discontinued in 2002 Summer

hi ken i placed a order with you on the 31st of october last year for 2 x TRD altezza thermostats
you took my order and paypal payment then you wonted shipping and i payed that
then you told me that it would be 4 weeks and i said i will wait as you were out of stock
then you said after xmas holidays and i said no problem
well now its febuary and the last e-mail you sent me was had i payed my shipping which i replied i had 2nd of feb
what i would like from you was to be told when i will be getting these parts
as you are not very good at replying at times with your e-mail returns

people i deal with overseas i always contact them as much as posible to let them know when there parts will be sent or how long the delay will be to make these

i dont get much of a response from you unless i hassle you
yours faithfully glenn booth
still waiting for my parts

http://z4.invisionfree.com/lexusaltezzaclu...?showtopic=6228

Whats up there??? ^^^

Is he lying too??

Just PM him the details as I would like to see if he does remember.

PM has been sent 18th Feb

Ill check back in November for the reply--lol

Looks like he got a heap of guys. And this is only one of the forums.

http://www.supraforums.com.au/forum/showthread.php?t=44365

Keep us posted - just spent the last 1/2 reading it all on the supra forum...

For sure that guy is dead! And if he isn't, he will be soon!

Last visited here April 29th 2008.... <_<

looks like hes done a runner...good luck to all members that is still waiting for parts from him

Well, let me know what you think..

and not just the guys who have had a bad experience please! :P


Poll here-

http://z4.invisionfree.com/lexusaltezzaclu...wtopic=7099&hl=

Tried to contact him in the past many times, and when he was still "alive", I got the "will get back to you" reply many times...

Never handed any money over to him though

So does he owe anything to anyone on this forum ???